Shipment & Returns
Our target delivery times for UK and EEA destinations are 1-2 working days. Circumstances beyond our control may cause delays, for which we cannot be held accountable. If we are unable to meet the estimated delivery date because of an Event outside Our Control, you will be informed by ourselves or our authorised logistics partner. All delivery dates are estimates and are not guaranteed.
Shipping cost for orders within the UK and EEA will be calculated automatically in the shopping basket page and will be included in your order request before completion/payment. Postage and Packing Costs:
UK & EEA: £7.95 for orders below £19.99; £4.95 for orders between £20 – 39.99; FREE for orders above £40.00.
For deliveries outside the EEA, please submit an enquiry to our Customer Care Team via the Contact Us section.
Please note that all aforementioned prices are subject to change at any time.
Delivery will be completed when we, or our authorised logistics partner, deliver the Products to the address you gave us. If no one is available at your address to take delivery, we, or our authorised logistics partner, will leave the Products in an area that the authorised logistics partner considers safe. We will also endeavour to follow any delivery instructions you provide but this cannot be guaranteed. The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges. Delivery of the Products shall be made to the client’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Products whenever they are tendered for delivery. It is the client’s responsibility to check ALL order confirmations prior to the order being dispatched. If the customer refuses a delivery for whatever reason, the parcel will be or automatically returned to the sender. The client gives permission for the authorised logistics partner to leave the parcel in a safe location. This is however dependent upon the discretion of individual drivers and cannot be guaranteed
IF GOODS ARE NOT FIT FOR CONSUMPTION UPON RECEIPT OF DELIVERY PLEASE CONTACT US IMMEDIATELY. YOU MUST NOT CONSUME A PRODUCT THAT YOU BELIEVE IS NOT FIT FOR CONSUMPTION. IF YOU HAVE ANY DOUBTS, DO NOT ATTEMPT TO CONSUME THE PRODUCT AND CONTACT US IMMEDIATELY. WE WILL ENDEAVOUR TO REPLY QUICKLY BUT IF THE REPLY IS DELAYED – DO NOT CONSUME THE PRODUCT.
The majority of Products on the Website are non-perishable goods; consequently, your legal right to cancel the Contract still applies. As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
If you have returned a Product to us because it is faulty or mis-described, we will refund the price of such defective Product in full, together with any applicable delivery charges or reasonable costs you incur in returning the Product to us. Unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you;
You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession. Where applicable, refunds will be made to you using the same method and to the same account as used by you to pay for your order.